Refund Policy
Your satisfaction is our priority. Read about our flexible and fair refund process.
Last updated: 04/04/2026
1. Trial Period First
We highly encourage all new customers to take advantage of our Free Trial before purchasing a long-term subscription. This ensures that our service works perfectly with your internet connection, devices, and specific setup before you make a commitment.
2. 7-Day Money-Back Guarantee
If you experience unresolvable technical issues that our support team cannot fix within the first 7 days of your purchase, we will happily provide a full or partial refund. We only ask that you:
- Contact our support team to allow us a chance to resolve the issue.
- Provide details about your device and the problem you are facing.
3. Processing Times
Once a refund is approved by our team, it is processed immediately on our end. However, please allow 3 to 7 business days for the funds to appear in your bank account or payment method, depending on your financial institution.
4. Requesting a Refund
To request a refund, please reach out to us directly. We are always here to help and promise a friendly, hassle-free experience.